In the EVPlug app
- Open the EVPlug app and sign in.
- Go to the Account tab.
- Scroll to the bottom and tap Delete account.
- Read the confirmation, then tap Delete forever.
Deletion happens immediately. You cannot delete your account while a charging session is still running — stop the session first, so the charge can be billed and the hold released.
On the website
Sign in at evplug.co.za, open Settings, and use Delete account. It does exactly the same thing.
If you cannot sign in
Email privacy@evplug.co.za from the address on the account and we will delete it for you. We will respond within 30 days, and usually much sooner.
What is deleted
- Your name, email address and password.
- Your saved vehicles.
- Your push notification tokens, so the app stops notifying you.
- Your saved payment cards — the tokens held by our payment provider are released.
- Your RFID charge cards are retired and can no longer start a charge.
- You are signed out on every device immediately.
What is kept, and for how long
Records of charging sessions and payments are kept for 5 years, because South African tax and accounting law requires us to keep them. They are de-identified: your name and email are removed, and what remains is the transaction itself — the station, the energy delivered, the amount and the date. These records can no longer be linked to you by anyone using the EVPlug system.
Server logs are kept for around 90 days and then discarded. After the retention periods above, everything is deleted or permanently de-identified.
Money left in your wallet
Deleting your account does not automatically refund a remaining wallet balance. Spend it before you delete, or email support@evplug.co.za and we will arrange the refund.
See also our Privacy Policy.